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Setting Key Performance Indicators:
Identifying and measuring the key indicators for practice success

This session looked at the four components of the balanced scorecard approach: financial, patient experience, internal processes, and learning and growth. And how to align these components to organisational performance.

Gain insight into the crucial steps for setting the right measures, both financial and non-financial that help create a successful medical practice. This session will discuss and offer insights on:

  • how to develop KPIs using the balanced scorecard approach to ensure alignment with your practice strategies
  • simple ways to measure and evaluate your KPIs and track progress
  • practical examples of the four core KPIs in action.

About the experts

Mr Jarrod Bramble
Mr Jarrod Bramble
FCA Partner - SSA™

Jarrod has over 20 years' experience in accounting and financial planning. He is an inspiring presenter who regularly speaks at events for a range of organisations including the Australian Medical Association (NSW), Australian Society of Ophthalmologists and the Australian Association of Practice Management. He is also a regular contributor to a leading medical industry magazine, NSW Doctor.

A/Prof David Williams
A/Prof David Williams
Managing Director - Hoxton MPM

David is a neurologist and former lab head in neurosciences at Monash University. Founder and managing director of Australia’s largest private neurology practice, David designed scalable, efficient administration processes central to the operation of all medical practices. Following on from the success of his neurology business, David established Hoxton Medical Practice management which supports more than 350 doctors each year, through a range of outsourced practice management services.

Anna-Maria Gibb
Anna-Maria Gibb
Senior Product Manager, PracticeHub

Anna-Maria Gibb is the original co-creator of MyPracticeManual, now PracticeHub. She is passionate about helping healthcare organisations minimise risk and run more efficiently using better business management systems and processes. Anna-Maria has a background in practice management and qualifications in business and adult education. She regularly presents on business systems and processes. As senior product manager, Anna-Maria focuses on understanding client needs to improve and extend the PracticeHub platform.

About PracticeHub

PracticeHub is a simpler, safer and more efficient way to manage a quality practice. We have developed our Practice Operations Software to simplify practice management, with a suite of integrated applications and complementary services that puts you in control so that nothing falls between the cracks.

Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and PracticeHub are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2021.