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Managing people effectively

Good practice governance skills are not just for practice owners and directors. If you’re a practice manager, or aspiring to move into practice management, you need to understand your role in governance of the organisation, so together, you can create a safer, more compliant and successful practice.

That’s why PracticeHub has created a webinar series, presented in collaboration with market-leading practice management educators, UNE Partnerships.

The first webinar in our Essential practice management series - Managing people effectively, in this session, our expert panel discuss managing people effectively, including training, onboarding, compliance and retaining great staff.

Topics include: 

  • efficient recruitment, selection and induction techniques
  • retaining the right employees for your practice
  • managing staff performance or under performance
  • creating leadership and development strategies to hire, train and retain.

About the experts

Gary Smith
Gary Smith
Academic Director, UNE Partnerships

Known as the ‘Guru of Practice Management’, Gary Smith is an Academic Director of UNEP Health Programs and an experienced Health Practice Manager. He is a former National and NSW President of the AAPM and holds a number of Board positions in the healthcare sector nationally and internationally. 

With more than 35 years’ real-world experience as a practice manager, Gary has broad expertise in managing large, multi-disciplinary healthcare facilities, and in healthcare reform. He understands how to navigate the challenges practice managers face daily and is uniquely placed to share his knowledge on running a successful, sustainable healthcare practice.

Anna-Maria Gibb


Anna-Maria Gibb
Senior Product Manager, PracticeHub

Anna-Maria Gibb is co-creator of MyPracticeManual, now PracticeHub. She is passionate about helping healthcare organisations run more efficiently and minimise risk using better business management systems and processes. Anna-Maria has a background in practice management and qualifications in business and adult education. She regularly presents on business systems and processes.

About PracticeHub

PracticeHub is a simpler, safer and more efficient way to manage a quality practice. We have developed our Practice Operations Software to simplify practice management, with a suite of integrated applications and complementary services that puts you in control so that nothing falls between the cracks.

Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and PracticeHub are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2021.

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