Return to all News


23 March 2021

  • The Certificate of Insurance (COI) app is a new, innovative addition to Avant’s leading healthcare practice management platform, PracticeHub.
  • The COI app automates the collection and validation of doctor's certificate of insurance.

Doctors save time and reduce risk with new automated Certificate of Insurance app

Doctors and medical organisations relying on manual processes to collect and store annual
certificates of insurance could be at increased medico-legal risk. The administrative burden of
these tasks can also impact their focus on providing quality healthcare.

An innovative new app is set to simplify this essential, but time-consuming task of managing
doctors’ annual certificates of insurance, to reduce medico-legal risk for both practitioners and
healthcare organisations.

The Certificate of Insurance (COI) app is a new addition to Avant’s PracticeHub, a leading
software platform that makes healthcare management simpler, safer and more efficient.

More than 900 healthcare organisations across Australia already using PracticeHub can now
increase their efficiency by automating the certificates of insurance collection process.

Previously, this task has been time and labour intensive, involving manually collecting certificates
from multiple providers, inconsistent data formats, multiple follow ups with doctors and manual
tracking, which potentially leads to human error and non-compliance.

Avant’s Technology in Practice Chief Executive Officer, Martin Edwards, said the COI app
streamlines this process and ultimately, helps doctors and healthcare organisations reduce their
medico-legal risk.

“Ensuring practitioners are appropriately credentialled is of the utmost importance for all
practitioners and healthcare organisations,” Mr Edwards said. “Lapses in insurance renewals can
expose both to medico-legal risk. Automating these processes helps them stay compliant while
they focus on providing good quality medical service for patients.”

Using the COI app, a doctor can save time by opting in to automate the collection and validation
of their certificate of insurance, uploading it directly to their own records. The app also integrates
with Avant’s database so Avant members simply consent to their certificate of insurance being
sent automatically to their nominated organisations each year, meaning they never have to worry
about it again.

For admin teams, the app features an easy-to-use dashboard showing certificates that need
renewing. These can be filtered by site, practitioner type and expiry date, providing an
efficient way for healthcare organisations to ensure practitioners’ insurance certificates are
current, thereby reducing their risk as well.

“We know it can often be time-consuming to check practitioners’ renewals, registrations and
insurance,” Mr Edwards said. “Healthcare organisations have been wanting an automated
solution that reduces the risk of human error for these critical and time-consuming tasks. Now,
with PracticeHub, they can do this safely and efficiently, which gives them greater peace of