Blog


The subtle art of good triage for medical receptionists

Capturing the information shared by patients at the front desk and prioritising appointments appropriately reduces risk and helps practitioners enjoy a better organised day. In the healthcare world we call this triage.

Immunisations for staff – obligations and considerations

You recently hired a receptionist to work at your practice on a permanent employment contract. After she starts work, the receptionist tells you that she was not vaccinated as a child. She holds strong views about vaccinations and immunisation, and says t ...

When are employees entitled to paid carer’s leave or sick leave?

An employee at your practice has asked to take a day of carer’s leave so she can take her eight-year old daughter (who has broken her arm) to a check-up appointment at the nearest hospital. Is the employee entitled to paid carer’s leave for wh ...

How to install practice cameras (while staying on the right side of the law)

In response to an outbreak of crime near your practice, you decide to install closed-circuit TV cameras (CCTV) inside and outside the premises to provide added security. As well as installing cameras outside the premises and in the reception area to deter ...

First prosecution of a healthcare corporation for unlawful advertising

In April this year, AHPRA revised its approach to advertising compliance and enforcement. Under this new strategy a press release from AHPRA’s reported an Australian-first, as Wellness Enterprises Pty Limited, which traded as Australian Male Hormone ...
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