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Leveraging technology to create an effective and compliant practice

The pandemic has steered more healthcare management processes online, leading 68% of practices to indicate their technology budgets will increase in the next 12 months, according to a recent CommBank GP Insights Report.

With this trend expected to continue, which technologies should you look out for to help you improve efficiencies and the patient experience, to run a quality practice and support your compliance requirements?

In the last webinar of the Foundations of successful practice management series, Leveraging technology to create an effective and compliant practice, the expert panel discusses the areas your practice needs to comply with and how technology can support and streamline your processes, from patient appointment management and medical records, to billing, accounting software, staff onboarding and more.

Topics include: 

  • the top 10 healthcare innovations
  • the benefits and challenges of digital health innovation
  • how to plan, evaluate and implement a digital solution
  • patient and practice data and cyber security requirements
  • examples, learnings, tips and tricks from a practice manager/owner.

About the experts

Gary Smith

Gary Smith
Academic Director, UNE Partnerships

Known as the ‘Guru of Practice Management’, Gary Smith is an Academic Director of UNEP Health Programs and an experienced Health Practice Manager. He is a former National and NSW President of the AAPM and holds a number of Board positions in the healthcare sector nationally and internationally.

With more than 35 years’ real-world experience as a practice manager, Gary has broad expertise in managing large, multi-disciplinary healthcare facilities, and in healthcare reform. He understands how to navigate the challenges practice managers face daily and is uniquely placed to share his knowledge on running a successful, sustainable healthcare practice.

Jo Mahendran
CEO, Ultrasound Care

As CEO of Ultrasound Care, Jo aligns the strategic direction of the organisation, optimising processes to ensure a highly professional and trusted service for patients, referrers and other key stakeholders.

Prior to Ultrasound Care, Jo worked in the management consultancy practice of Price Waterhouse Coopers where she developed an interest in the use of business process re-engineering frameworks to improve customer service and efficiency for a variety of clients in the commerce and industry sector. Jo also held senior management and leadership roles at The Virgin Entertainment Group, Warner Bros and Village Roadshow where she led cross functional teams implementing business change projects to deliver outstanding customer experience.

Anna-Maria Gibb

Anna-Maria Gibb
Senior Product Manager, PracticeHub

Anna-Maria Gibb is co-creator of MyPracticeManual, now PracticeHub. She is passionate about helping healthcare organisations run more efficiently and minimise risk using better business management systems and processes. Anna-Maria has a background in practice management and qualifications in business and adult education. She regularly presents on business systems and processes.

About PracticeHub

PracticeHub is a simpler, safer and more efficient way to manage a quality practice. We have developed our Practice Operations Software to simplify practice management, with a suite of integrated applications and complementary services that puts you in control so that nothing falls between the cracks.

Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and PracticeHub are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2021.

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