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Essential risk management strategies for practice owners

For doctors who own, or are looking to own, a practice as well as healthcare company directors, it’s essential to learn and apply sound governance skills. Poor, or non-existent governance skills can adversely impact your business, its patients and employees.

That’s why Avant and PracticeHub have created a webinar series on the duties and risks for practice owners.

The third webinar in our Duties and Risks for practice owners series - Essential risk management strategies for practice owners, features Governance Institute of Australia General Manager – Policy and Advocacy, Catherine Maxwell, practice management specialist and Principal Consultant at Medical Business Services, Riwka Hagen, and Chief Medical Officer of Better Medical, Dr Colin Goodson. They will discuss ways to implement essential risk management strategies in your practice, including:

  • establishing a risk management framework and risk-aware culture
  • a holistic, practice-wide approach to implementing risk management
  • how to assess if your risk management processes are working
  • how to stay on top of emerging risks that can impact your practice (e.g. cyber and reputation risks).

Download the presentation slides here.

Protect your practice and your team with Avant Practice Medical Indemnity Insurance. Covers your practice for the actions of staff, complaints, privacy breaches, employee disputes, Medicare audits, telehealth and a range of other risks^.

About the experts

Catherine Maxwell
General Manager, Policy and Advocacy, Governance Institute of Australia

Catherine oversees the policy direction and advocacy initiatives at Governance Institute of Australia, a national membership association that advocates for a community of 40,000 governance and risk management professionals.

Catherine has a strong background in governance and policy gained at the Australian Prudential Regulation Authority, the ASX Corporate Governance Council, ASX, the Australian Institute of Company Directors and the Financial Services Council. Qualified as a lawyer, she has also held roles as a company secretary with the Cancer Council NSW, NPP Australia Limited and Father Chris Riley’s Youth off the Streets Limited.


Dr Colin Goodson
Chief Medical Officer, Better Medical

Colin trained as a GP in the UK. He was a partner in a large UK practice and a member of the local UK Clinical Commissioning Group before emigrating to Adelaide in 2012. He became a co-owner of a group of four practices in the northern suburbs of Adelaide that joined the Better Medical group in 2019, and is currently the Chief Medical Officer of the Better Medical group. Colin believes strongly that good clinical governance is key to a successful GP practice organisation.

Riwka Hagen
Riwka Hagen
Principal Consultant, Medical Business Services

Riwka started her professional career as a Medical Scientist. She successfully implemented and managed a regional laboratory of a major pathology provider before embarking on a career of medical practice management and general practice accreditation. Riwka has managed small, medium and large medical centres and has a strong interest in quality improvement, governance, business planning and financial management.

Riwka is the Director of Medical Business Services providing consulting, advisory and training services to the health sector Australia-wide. She is also an experienced board director in the health sector, recently retiring as Chair from Cobaw Community Health, leading a $10M building project and a successful merger.

Riwka has a B.App.Sc(Med Sc), Dip. Project Management and is a Fellow of the Australian Association of Practice Management and Australian Institute of Company Directors.

About PracticeHub

PracticeHub is a simpler, safer and more efficient way to manage a quality practice. We have developed our Practice Operations Software to simplify practice management, with a suite of integrated applications and complementary services that puts you in control so that nothing falls between the cracks.

*IMPORTANT: ^Cover is subject to the full terms, conditions and exclusions of the policy. Avant Practice Medical Indemnity Policy is issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). The information provided here is general advice only. You should consider the appropriateness of the advice having regard to your own objectives, financial situation and needs before deciding to purchase or continuing to hold a policy with Avant. Please read and consider the Policy Document available at avant.org.au before deciding to purchase or continuing to hold a policy or plan.

Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and PracticeHub are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2021.

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