Update on COVID-19 and the PracticeHub team’s preparations

We want to reassure our clients that we have proactively implemented measures to allow us to continue to effectively serve you, as the COVID-19 pandemic continues to escalate. At this stage, we anticipate no significant changes or disruptions to the level of service we provide.

The health and wellbeing of our staff is paramount. Consequently we have put measures in place to reduce any potential risk to our team and the community, which includes all staff now working remotely.

If you have any queries, please do hesitate to contact the PracticeHub team who will endeavour to get back to you as soon as possible. However, we appreciate your patience if you experience any delays.

Information on Avant’s preparations can be found here.

Avant has also compiled a comprehensive set of FAQs about the disease, testing, isolation, and medico-legal ramifications.

Information about Coronavirus (COVID-19)


Coronavirus (COVID-19) is a relatively new virus that has become of significant concern to the health of Australians in recent weeks. After its first reporting overseas late last year, we are now seeing an increasing number of confirmed cases within Australia, making the health of our community a top priority.

Coronavirus (COVID-19) causes respiratory illnesses, with symptoms ranging from no symptoms at all, to a mild cough, to pneumonia and potentially fatal disease. While many will recover, others may get very sick very quickly.

Maintaining personal hygiene is paramount to minimise contact with and the spread of Coronavirus (COVID-19).

The following actions have been strongly recommended:



As the situation and advice is rapidly changing, it is important to regularly check credible sources for up-to-date information on the spread of this virus, particularly the Department of Health website.

Additional resources including national support services are provided below, to help understand Coronavirus (COVID-19). Please also refer to your relevant state and territory government health websites for more information.

National information: You can call the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week.


International information:

Important: This information is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practice proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this information must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant Mutual Group Limited and its related entities including MyPracticeManual Pty Ltd, is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published.