Support

There are many ways you can get in touch with us about PracticeHub. You can speak to a PracticeHub representative to find out more or send us a message.

P: 1300 96 86 36
E: support@practicehub.com.au
(from 9am to 5pm AEST/AEDST)

PracticeHub Level 6, Tower 3
201 Sussex Street
Sydney NSW 2000

PO BOX 746
Queen Victoria Building
NSW 1230

Frequently Asked Questions

Is PracticeHub useful for accreditation?

Getting ready for accreditation can be a daunting task, in particular when upgrading from the 4th to the 5th edition of the RACGP standards. Accreditation is a much easier process with PracticeHub.

With PracticeHub all the information you need is in one central place. This makes it easier for you to prepare and for the surveyor to assess your practice. To save time the surveyor can log in remotely to check documentation and get a ‘feel’ for the practice prior to their visit.

Can PracticeHub support me to achieve accreditation?

Yes, we can support you in your accreditation process. As one of our service offerings, we can support you with conducting a detailed gap analysis across all assessment items and outline your next steps.

For more information, please review this section on our website under services on the product page.

What security does PracticeHub provide?

PracticeHub gives the practice extensive control on who can access their site. You can set user access permissions that can limit certain users’ access to parts of the site.

If you need our assistance, you give PracticeHub temporary access to your site, otherwise we cannot access your site.

The site has a range of security features, and certification from the independent assessment of our server security. PracticeHub is hosted by a A-grade cloud provider in a secure data center in Australia. All interaction with PracticeHub is over an encrypted and secure connection. PracticeHub is protected by a range of security controls around its hosting services and those controls are verified periodically by independent third-party security audits and tests.

How much does it cost?

PracticeHub pricing consists of:

  • a simple subscription starting from $135 p/month per practice
  • an initial one-off set-up cost, which varies according to the level of support selected.

Does it work for practices that have multiple sites?

Yes, PracticeHub is ideal for organisations with multiple sites. By using one integrated platform, you can be sure that all practices can maintain consistency in their processes. The consolidated views and management reporting functions make it easy to keep up to date on individual site activities. The communication tools allow you to share information with the right people simultaneously, keeping everyone up to date.

Is it scalable in case we increase the size of the practice or add new sites?

PracticeHub is designed to support practices that grow either at the same site or through the expansion to new sites. You can easily add new users, add content and delegate permissions to support the growing organisation.

Can PracticeHub be customised for my practice?

Yes, PracticeHub is most effective when customised for your practice. You can add your own content as well as customising the template we provide. Depending on your requirements, we can provide various levels of support to customise your site. Ideally you will have the most up-to-date, organisation and practice-specific information in your PracticeHub site.

What size practice can benefit from having PracticeHub?

PracticeHub is suitable for any size practice. Small practices will find it useful for business continuity when key personnel leave the practice. The new person can quickly ‘get up to speed’ on the running of the practice. Larger practices will find it useful for managing the multitude of documents, activities and personnel.

What if I’m only a small practice – is this relevant?

Small practices still face many of the risks of larger practices, such as recalls, patient consent, privacy and confidentiality, and infection control. Good policies, procedures, training and compliance processes will reduce risks and support patient safety. You can use PracticeHub to store all essential business documentation, saving the need to have a separate document storage system.

If your practice undertakes accreditation, it can save you a significant amount of preparation time and you can give assessors direct access to your PracticeHub site!

Can PracticeHub be customised for my practice?

Yes, PracticeHub is most effective when customised for your practice. You can add your own content as well as customising the template we provide. Depending on your requirements, we can provide various levels of support to customise your site. Ideally you will have the most up-to-date and practice-specific information in your PracticeHub site.

Is this relevant to non-medical practices?

Absolutely! PracticeHub has developed templates for dental and allied health practices. Our dental template includes content to support the National Safety and Quality Health Service Standards and is ideal for accreditation.

How can I find out more about PracticeHub?

To find out more about how PracticeHub can make the management of your practice simpler, safer and more efficient, call us on 1300 968 636 between 9am and 5pm AEST/AEDST or send us an email.

Meet our support team

Maja Ajdukovic
Senior Business Development Manager

Maja is an experienced healthcare professional, who is passionate about helping health care businesses adopt innovative technology solutions to help them deliver better health outcomes for their patients.

With a career spanning healthcare and business, Maja brings a strategic perspective to corporate partnerships at PracticeHub. A registered pharmacist, Maja has been a pharmacy proprietor, has held executive positions in healthcare organisations and worked in policy and advocacy.

Courtney Marcon
PracticeHub Specialist

Courtney is passionate about creating a great customer experience and enjoys helping practices solve problems with practical solutions.

Courtney is a PracticeHub Specialist with varied work experience within legal and not for profit organisations, completing a Bachelor of Arts majoring in History, Politics and Philosophy at Western Sydney University.

Monika Ruzicka
PracticeHub Specialist

Monika Ruzicka is a PracticeHub specialist at the Avant Mutual Group. Her dedication for giving guidance and helpful support has come from several years working in general practice and specialist clinics.

Working as a Practice manager, Monika has a passion for health, customer service and communication She is also a qualified chef and has a degree in hospitality management.

Karen Garth
Senior Operations Manager

Karen is passionate about ensuring that our clients get the most out of their PracticeHub platform.

With over 30 years’ experience in healthcare management and qualifications in practice management, Karen is well placed to manage a dedicated team that onboards, trains and supports our PracticeHub clients.

Danielle Zietsch
Training and Retention Specialist

Danielle is passionate about helping our clients with their PracticeHub platform, ensuring they are integrating all aspects into their organisation from one on one training, follow up calls, Webinars and Masterclasses.

Danielle has a long career as Training and Development Professional with extensive experience in several roles in the Education and Commercial sectors. Danielle’s experience includes training facilitation, developing learning and development materials and programs.

Aidan Gallo
Customer and Product Support Specialist

Aidan is passionate about supporting our PracticeHub customers.

Aidan is our Customer & Product Support Specialist and is the first point of contact when clients seek support; assisting with queries, troubleshooting and accounts management. Aidan completed a certificate in medical business administration.

Michelle Peng
Administrative Assistant 

Michelle takes great pride in supporting our customers.

Michelle is currently undertaking an undergraduate degree in Science majoring in Psychology at UNSW. Michelle is working part-time as our Administration Assistant within the PracticeHub Operations Team.

Melissa Draper
Training Support Specialist

Melissa is passionate about helping our customers and supporting them in their training needs.

Melissa has completed numerous Professional Training and Certification courses. In her previous role she was a trainer for 8 years focusing on Medical Administration, Business and Business Administration and helping/coaching students to achieve their qualifications.Melissa is a Training Support Specialist.

Gen Olencewicz
Customer and Product Support Specialist

Gen thoroughly enjoys supporting and helping customers in their onboarding process.

Genevieve started working at PracticeHub whilst completing her undergraduate degree in Audio Engineering. Gen has been working with PracticeHub Operations Team as a Customer Success Specialist providing onboarding, training and excellent support our clients.

Natalie Sanchez
Customer and Product Support Specialist

Natalie has seen PracticeHub grow since MyPracticeManual (original name) collaborated with Avant. ‘’I love working with a team that understands deeply cares about its customers.’’

Natalie recently joined the PracticeHub team providing support to customers. Natalie has over 10 years’ experience providing comprehensive administrative support