March 2018

Health Care Homes: 10 tips for practice managers

To meet the requirements of the Health Care Homes initiative, general practices will need to adapt to a new payment method and team-based care approach.

The subtle art of good triage for medical receptionists

Capturing the information shared by patients at the front desk and prioritising appointments appropriately reduces risk and helps practitioners enjoy a better organised day. In the healthcare world we call this triage.