My Health Record opt-out window announced: what you need to know

In a highly anticipated announcement, the Minister for Health the Hon. Greg Hunt confirmed on Monday the My Health Record (MHR) opt-out three-month window will commence from 16 July to 15 October 2018. Every Australian will be offered a MHR unless they ch ...

Six steps to protect your practice based on common MLAS queries

Our Avant Medico-Legal Advisory Service (MLAS) handled over 20,000 calls last year, advising members and practices on how to prevent or respond to adverse incidents. Available 24/7 in emergencies, our MLAS provides expert advice to help minimise the chanc ...

Patients who fail to attend an appointment

Summary : It’s a busy morning in the clinic. A patient who had a 10.30am appointment does not attend. What are the possible implications if neither the clinician nor practice staff take any action regarding the missed appointment?

Health Care Homes: 10 tips for practice managers

To meet the requirements of the Health Care Homes initiative, general practices will need to adapt to a new payment method and team-based care approach.

The subtle art of good triage for medical receptionists

Capturing the information shared by patients at the front desk and prioritising appointments appropriately reduces risk and helps practitioners enjoy a better organised day. In the healthcare world we call this triage.
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