Patient testimonials: are you compliant?

The issue of patient testimonials has been in the news recently, with an online booking business under scrutiny because of its review system. According to media reports, editing of the patient reviews on the site had in many cases effectively turned a neg ...

My Health Record opt-out window announced: what you need to know

In a highly anticipated announcement, the Minister for Health the Hon. Greg Hunt confirmed on Monday the My Health Record (MHR) opt-out three-month window will commence from 16 July to 15 October 2018. Every Australian will be offered a MHR unless they ch ...

Six steps to protect your practice based on common MLAS queries

Our Avant Medico-Legal Advisory Service (MLAS) handled over 20,000 calls last year, advising members and practices on how to prevent or respond to adverse incidents. Available 24/7 in emergencies, our MLAS provides expert advice to help minimise the chanc ...

Patients who fail to attend an appointment

Summary : It’s a busy morning in the clinic. A patient who had a 10.30am appointment does not attend. What are the possible implications if neither the clinician nor practice staff take any action regarding the missed appointment?

Health Care Homes: 10 tips for practice managers

To meet the requirements of the Health Care Homes initiative, general practices will need to adapt to a new payment method and team-based care approach.
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