Podcast: Deceased patients' medical records

What are your confidentiality and privacy obligations when a patient is deceased? Who, if anyone, can you share the medical records with? Find out this and more in chapter two of our medical records podcast series.

Employer’s rights and requests for flexible work arrangements

As flexible work arrangements become the ‘new normal’, more and more practices are facing employee requests for flexible work arrangements and the risk of legal action if they don’t comply. It is important for practices to understand the ...

Receptionist’s patient privacy breach a ‘red flag’

In 2018, 18% of all calls to our Medico-legal Advisory Service (MLAS) were about confidentiality and clinical records. Privacy breaches are a risk in any practice, but knowing how to prevent breaches and deal with them effectively if they do arise, is im ...

What's the best plan of attack for aggressive patients?

It's important to make sure all staff in the practice are safe. Most GPs have seen or experienced aggression at work, so it’s important to develop a whole-of-practice response to challenging behaviour.

Ensuring patient safety: Are your practice’s processes letting you down?

Unless you are in a solo practice, there will be a number of staff involved in running the business and delivering healthcare. Sound systems and processes are the main stays of ensuring safety and efficiency, so any gaps or failures in processes can have ...
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