Transitioning to the telehealth era

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The rapid transition to telehealth consultations in Australia during the COVID-19 pandemic amounts to a revolution in our healthcare system. For most medical practices, telehealth is also a major exercise in change management. See a hypothetical scenario that highlights the issues that both doctors and practice managers need to consider…..

Managing staff in turbulent times

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Negotiating solutions with anxious staff may feel like it is taking up too much time when there are so many other issues to focus on. However, you have probably already realised that a manager’s role changes during a crisis. Instead of operations focused it becomes a support and communication role…..

New coronavirus Medicare telehealth item numbers

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The Federal Government has announced new Medicare billing items to allow bulk-billed phone or video consultations to reduce the risk of exposure to COVID-19 for patients and healthcare staff. However, it is important to understand the criteria for these billing items as there are differences for specialists and general practitioners.

A balancing act

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A full-time employee made an unfair dismissal application against her practice employer to the Fair Work Commission after the practice was unable to accommodate her request to change her working hours. The case is a good example of the challenges in balancing supporting employee flexibility requests with the needs of the business.

A quality team - Business improvement

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Improving patient outcomes and the success of the practice are common goals for healthcare providers. Delivering on these goals requires the involvement of the whole practice team, not just the clinical staff.


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