A quality team - Business improvement

Posted on
20/1/2020
Improving patient outcomes and the success of the practice are common goals for healthcare providers. Delivering on these goals requires the involvement of the whole practice team, not just the clinical staff.

7 steps to avoiding a human data breach

Posted on
2/10/2019
Dramatic cyberattacks may make the headlines, but in fact, simple human error accounts for more data breaches in the health sector than any shadowy figures. In the first year of the Notifiable Data Breaches scheme, the Office of the Australian Information Commissioner (OAIC) advised that health service providers reported the highest number of incidents, around 20% of all breaches. Of the breaches involving health service providers, more than half were due to human error. We’ve reviewed the OAIC report and calls to Avant involving data breaches, and have identified the following key learnings.

Simplifying super: are they an employee or independent contractor?

Posted on
16/9/2019
You are surprised to receive a letter from Dr Smith, a former contractor, demanding over $100k for unpaid super. Dr Smith worked at your practice as a contracted doctor for over a decade and now claims he’s entitled to unpaid superannuation. Where does the practice stand and how do you respond?

Updated national vaccine storage guidelines

Posted on
5/8/2019
GPs and practices are reminded of their vaccine care obligations in the wake of updated national vaccine storage guidelines and a recent NSW Health audit. Both highlight the importance of correct vaccine storage.

What's the best plan of attack for aggressive patients?

Posted on
27/7/2019
It's important to make sure all staff in the practice are safe.  Most GPs have seen or experienced aggression at work, so it’s important to develop a whole-of-practice response to challenging behaviour.

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